Hi Hogie - Sorry to hear this is happening with your Jibo. Depending on Jibo’s placement and how loud the TV is, he can sometimes have a little trouble hearing you.
The first step I would recommend is rebooting your Jibo. You can learn how in the instructions and video linked below:
Jibo’s ability to hear can also be impacted by his placement in a room and your WiFi connection. I’ve included a couple of articles which will walk you through some basic troubleshooting.
Jibo Can’t Answer My Questions
WiFi Requirements and Best Practices
Hope that helps improve Jibo’s performance!