Designing and delivering a social robot is a challenge that requires the seamless integration of a number of complex technologies. As a growing company defining a new product category, we have focused and invested most heavily in areas and roles that further the technical development of the product.
I apologize that you feel we have not been transparent or updating our community regularly, and I hear that you would like even more frequent updates. Each month, our CEO directly emails our supporters a program update that contain details about our progress. We also maintain two blogs, the content of which is influenced by the feedback and requests from our community, and try to attend as many developer events as we can so people can see our progress on both the robot and the SDK.
Regarding the international refunds, we are so very sorry that we are unable to refund each non-US backer in the method that they would prefer. The method of refund was not a cost-saving measure for us as you suggest. As we communicated with these backers at the time of the refund, because their payments were processed through our campaign partner, Indiegogo.com, we had no way of issuing a refund back to the original method of payment; nor do we have the very specific and highly-regulated infrastructure set up to take and process banking transactions such as wire-transfers.
This forum is intended for the Jibo development community to exchange ideas and discuss developing for Jibo. If you have any other questions or concerns, please contact us at firstname.lastname@example.org so I am able to address them directly with you.