iPhone 6 app exits/backgrounds Immediately after launch, blocking ability to configure Jibo WiFi


#1

We got Jibo and downloaded the iPhone 6 application to help us connect the Jibo to office network and setup initial users. All of that worked fine. The next day, however, we went to launch to application to add a new user but the iPhone application exits immediately at launch. We see the white screen with blue Jibo logo if we start the app. After it exits/minimizes we can see a different screen in the save app image that says “Do you want to be notified when content is added to your gallery” which we previous said “no” to.

If we forcefully kill and restart the app, we get the same exact behavior, it shows Jibo logo before backgrounding itself while showing preview of gallery setting question.

This is a huge problem for us as we’ve taken it to another location with a different WiFi and are unable to use the iPhone app to change it to use this new network. We’ve this $800 piece of equipment has been bricked since the iPhone app keeps exiting and the Jibo won’t do anything without network connection.

Has anyone else seen or fixed this issue? Thanks!

-Michael


#2

Hi @esperdyne,

I’m sorry to hear that you are having this issue with the app. If possible please confirm and try the following:

  1. Confirm that version of iOS your iPhone is currently on and, if you have not done so, make sure that your version of iOS is fully updated.

  2. Once you do that please force close out of the Jibo app and then uninstall and re-install it from the app store.

  3. After re-installing it close out of any other open apps on your phone and then power your phone off and back on.

  4. Once you do that please try re-opening the Jibo app.

If you are still experiencing these issues after doing the above please let us know.


#3

Deleting and reinstall Jibo app resolved the issue, but for future reference this happened on an iPhone 6s running iOS 11.2. Thanks! Now just waiting for SDK to become available again. :slight_smile: -Michael


#4