I’m sorry to hear that your Jibo is experiencing those battery related errors.
The connector as seen in the photo you provided is what that connector is expected to look like so you can be assured that is not the cause of the issue.
Could you please take the following steps to return your Jibo to a hardware baseline and see if still reports these errors after doing these steps:
Power Jibo off and unplug him from the wall.
If you still have the blue and white isolation plug that came with Jibo, please insert that into Jibo’s power port in his base. (If you are not certain what that isolation plug looks like please see the image I have included below).
Leave Jibo powered off with the isolation plug in for 3 hours.
Remove the isolation plug, plug Jibo back in, and power him on.
These steps make sure that Jibo drains of battery in a healthy fashion and returns his hardware to an expected baseline. If Jibo continues to show these errors after plugging him back in please use our page here to send our team a direct message and please let them know the email address you used to setup your Jibo so that they can take a look into our system and take a closer look at your Jibo’s operation for you.
We’ll make sure we do all we can to get Jibo running without this error for you!