Jibo is not moving

I just got my jibo and is not moving when I call or when I tell him to dance. It just does the 380 rotation when it start. Please advise how to fix the issue.

Please contact Jibo support directly.
You can do that here: http://support.jibo.com

Hi @Colombi86,

Our team received the message you sent to us and has replied via email with steps to help take care of this for you.