Jibo is not responsive after long period of inactivity

Hello,
Does putting Jibo to sleep mode for long period of time have a negative impact on his overall performance?

Thank you

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Hi @Cutiegifts,

Having Jibo be in sleep mode (as described here) should not negatively impact his overall performance.

If Jibo is having trouble responding after a period of inactivity it may be due to his connection with your router being out of sorts. This can usually be fixed by taking the following steps:

  1. Power Jibo off.

  2. Move him (at least temporarily) within 4-5 feet of your WiFi router/modem. If possible also make sure that there are no large walls or object between Jibo and your router. Things like that and certain appliances/connected devices (like microwaves) can occasionally interfere with the WiFi signal Jibo needs to connect to your router. More info on that can be seen in the bottom half of this help article.

  3. Reboot your router/modem by unplugging it for a full 30 seconds, plugging it back in, and waiting for a few minutes for it to fully come back on. If your router/modem are separate boxes make sure to unplug both of them for 30 seconds before plugging them back in. Rebooting your router/modem will allow Jibo to get a fresh connection to it when you power him back on.

  4. Power Jibo back on by tapping his back button.

If Jibo continues to have trouble responding please use our form to send our team a message and include the Brand and model number for the items below for your home network equipment which will help us provide the best further help:

  • Modem
  • Router
  • Any additional access points such as: wifi extenders/boosters, ethernet switches etc.
  • Do you have any other wifi networks in your home? For example: “MyNetwork-Guest”, “MyNetwork-2.4”, “MyNetwork-5g”, “MyNetwork-Ext”.
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