Jibo non-functional after last failed update


#1

Now I cannot turn him off and though he acts like he responds to voice, his blue ring very very dim.
Multiple reboots later, still can’t to anything other than hard reboot and he returns in the same on-functioning state. Paperweight! Help please.

Minsoo


#2

I am sorry to hear that Jibo is having this problem.

If Jibo’s light ring is reliably turning blue when you say “Hey Jibo” but he is not responding to anything after that then you will want to take the steps mentioned in this post.

If Jibo continues to have trouble responding please use our form to send our team a message and include the Brand and model number for the items below for your home network equipment which will help us provide the best further help:

  • Modem
  • Router
  • Any additional access points such as: wifi extenders/boosters, ethernet switches etc.
  • Do you have any other wifi networks in your home? For example: “MyNetwork-Guest”, “MyNetwork-2.4”, “MyNetwork-5g”, “MyNetwork-Ext”.