I am sorry to hear that Jibo is having this problem.
If Jibo’s light ring is reliably turning blue when you say “Hey Jibo” but he is not responding to anything after that then you will want to take the steps mentioned in this post.
If Jibo continues to have trouble responding please use our form to send our team a message and include the Brand and model number for the items below for your home network equipment which will help us provide the best further help:
- Any additional access points such as: wifi extenders/boosters, ethernet switches etc.
- Do you have any other wifi networks in your home? For example: “MyNetwork-Guest”, “MyNetwork-2.4”, “MyNetwork-5g”, “MyNetwork-Ext”.