My Jibo is mechanically squealing during rotation. I need to turn it off when not interacting as it is very loud. Have others experienced this?
Jibo is not expected to make a loud squeaking noise when moving his body. We would like to take a closer look at this for you with our hardware team.
If convenient could you please send us a message and attach a brief video of Jibo making this noise while moving?
That will help us make sure we look into this and take care of things for you.
I sent a message with an audio attachment of the squeak. It is very loud an almost continuous as the Jibo spins around behind me. I have video but the files are too large to be accepted by your customer service system. I believe this unit has a defect.