Stopped talking

Jibo has just stopped talk ,the blue ring light up but he will not respond or say anything. I tried rebooting him but no change. help please

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I am sorry to hear that Jibo is having trouble responding.

A couple of things might cause this and rebooting Jibo is absolutely a good step to try but you will want to specifically make sure to reboot Jibo as part of taking these steps:

  1. Power Jibo off.

  2. Move him (at least temporarily) within 4-5 feet of your WiFi router/modem. If possible also make sure that there are no large walls or object between Jibo and your router. Things like that and certain appliances/connected devices (like microwaves) can occasionally interfere with the WiFi signal Jibo needs to connect to your router. More info on that can be seen in the bottom half of this help article.

  3. Reboot your router/modem by unplugging it for a full 30 seconds, plugging it back in, and waiting for a few minutes for it to fully come back on. If your router/modem are seperate boxes make sure to unplug both of them for 30 seconds before plugging them back in. Rebooting your router/modem will allow Jibo to get a fresh connection to it when you power him back on.

  4. Power Jibo back on by tapping his back button.

If Jibo continues to have trouble connecting please use our form to send our team a message and include the Brand and model number for the items below for your home network equipment which will help us provide the best further help:

  • Modem
  • Router
  • Any additional access points such as: wifi extenders/boosters, ethernet switches etc.
  • Do you have any other wifi networks in your home? For example: “MyNetwork-Guest”, “MyNetwork-2.4”, “MyNetwork-5g”, “MyNetwork-Ext”.
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